What is Conversational AI and Voice Technology?

We're passionate about helping businesses leverage the latest trends in Conversational AI and Voice technology. But what exactly is Conversational AI and Voice Technology, and how can it benefit your business?

Understanding Conversational AI and Voice technology

Conversational AI is a set of technologies that enables computers to simulate human-like conversations, allowing users to interact with devices using natural language. Voice technology, on the other hand, refers specifically to the use of voice commands to interact with devices.

How Voice and conversational AI works

In order to fully understand the potential of Voice and conversational AI, it is important to understand how it works and the key technologies involved. Voice and conversational AI technology allow users to interact with devices and applications using natural language, just as they would with a human. At its core, conversational AI uses speech recognition and natural language processing (NLP) to understand and respond to user requests. This technology is powered by machine learning algorithms and is constantly improving, making it more accurate and effective over time.

Popular use cases for Voice and conversational AI include: incorporating a branded virtual assistant into a mobile app, embedding voice-enabled chatbots on a website for sales and customer support, and creating standalone experiences for smart speakers such as Amazon Echo. These technologies are transforming the way businesses interact with their customers and are rapidly becoming an essential part of the modern customer experience.

Photo of a woman working on her laptop  and talking to an Amazon echo dot
A brief description of how Voice assistants work. 

Step 1. Voice + Gui - User asks a question or makes a request with their voice on a website, mobile app, smart speaker or kiosk 

Step 2. NLU + NLP - AI systems process request

Step 3. Content Database - Request is matched to the information in the CMS

Step 4. NLP + TTS - Information is processedand sent to device

Step 5. System response - User receives contentin audio and/or visual formats
Photo of a man in his living room talking to his voice assistant on his smartphone

Benefits of conversational AI and Voice technology for businesses

Voice and conversational AI provide businesses with a variety of benefits, ranging from enhanced and cost-efficient customer experiences to simplified operations, as well as valuable information and analytics that can improve the bottom line across all channels. By automating repetitive tasks and optimizing processes, organizations can lower their operating costs and deploy their resources to pursue more strategic objectives.

Businesses of all sizes can benefit from the power of Conversational AI and voice technology. Some key benefits include:

  • Improved Customer Experience: Conversational AI can provide faster and more personalized customer service, leading to increased customer satisfaction and loyalty.

  • Increased Efficiency: With Conversational AI, businesses can automate tasks like answering customer inquiries and scheduling appointments, freeing up time for staff to focus on higher value tasks.

  • Cost Savings: Automating tasks through Conversational AI can lead to significant cost savings for businesses, especially in areas like customer service and support.

Maximizing potential: uses for Voice and conversational AI in various industries

Voice and conversational AI have a wide range of potential uses across various industries, including quick serve restaurants, retail, consumer packaged goods, healthcare, and entertainment. In the restaurant industry, conversational AI can be used to enhance the ordering experience, allowing customers to place orders through smart speakers or mobile devices. Retail companies can use conversational AI to provide personalized shopping recommendations, answer customer questions, and streamline the checkout process. For the consumer packaged goods brands, conversational AI can help companies gather customer feedback and insights, improve supply chain management, and drive product innovation. In healthcare, voice and conversational AI can assist with appointment scheduling, medication reminders, and providing information on health and wellness. Meanwhile, the entertainment industry can use conversational AI to personalize recommendations for movies, TV shows, and music, and provide voice-controlled navigation for streaming services. These are just a few of the many potential use cases for Voice and conversational AI in these industries, and the possibilities are constantly expanding as technology advances.

Photo of a woman using a voice assistant on her smartphone in a restaurant
Photo of an older man talking to the voice assistant on his iPhone

Pragmatic Digital's Conversational AI and Voice Technology Services

At Pragmatic Digital, we specialize in helping businesses leverage the power of Conversational AI and voice technology. Our customized solutions are designed to help businesses improve their customer experience, increase efficiency, and reduce costs.

Pragmatic Digital's Conversational AI and Voice Technology Services

  • Voice Strategy: We help businesses develop and implement a voice strategy that aligns with their goals and customer needs.

  • Conversation Design: Our team of designers create voice experiences that are intuitive, user-friendly, and on-brand.

  • Development & Implementation: We leverage the latest technologies to develop Conversational AI experiences that are seamless, efficient, and effective.

Unleashing the power of Voice and conversational AI for your business

Voice and conversational AI technology are revolutionizing the way businesses interact with their customers. By providing a more relevant, convenient and engaging experience, it can lead to increased customer satisfaction, loyalty, and advocacy. Additionally, conversational AI generates vast amounts of data which provides valuable insights into customer behavior and preferences, informing product development, marketing efforts, and overall business strategy.

Contact us for a consultation

Interested in learning more about how Conversational AI and Voice technology can benefit your business? Contact us today to schedule a consultation with one of our experts.

Photo of a smartphone in a person's hand. On the screen there is a voice assistant that is providing information to where the user can find the laundry detergent in store. They are also giving the opportunity to find out about the latest promotion available

Photo of a woman working at her desk. The office is bright and filled with natural light.

Learn more about our mission and the vision of our founders

Since 2017, we've been enhancing customer experiences one conversation at a time, and our mission is to deliver tailored, cutting-edge solutions that yield tangible results. Learn about our founders, the driving force behind Pragmatic, and why they created a consultancy to help clients like you succeed.

Learn more about our story and the team behind Pragmatic
Photo of a person holding their smartphone in a quick serve restaurant. On the screen is a voice assistant offering to help them place an order or learn more about current promotions.

Harnessing the Power of AI for your industry

Looking for ideas on how Conversational AI can be used in your industry? Uncover the practical opportunities to elevate customer engagement, drive desirable results, and streamline operations in the restaurant, retail, healthcare, and entertainment industries.

Discover how Conversational AI can be put to work in your industry

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